THE UAE GOVERNMENT CHARTER FOR 
FUTURE SERVICES

1. Human Centered Services

Providing government services that are tailored to meet human needs, requirements and preferences, and designed with customers’ feedback in mind.

2. Digital Services by Default

Providing proactive digital government services to suit future lifestyle.

3. One-time Data Provision

Designing interconnected and integrated government services that request customer data only once.

4. Safe Data and Guaranteed Privacy

Safe Data and Guaranteed Privacy
Protecting the data shared among government entities to keep it safe and ensure customer privacy.

5. Integrated, Varied and Consistent Service Channels

Providing government services through various, integrated and coordinated channels that cater to customer preferences through a unified government interface.

6. Seamless and Proactive Experience
Providing bundles of seamless, interconnected and proactive services to the customer on time and before request, based on life events.

7. Listening to Customer’s Voice

Listening to the customer’s voice and ensuring transparency in the evaluation results.

8. Value Added Services
Adjusting government fees to reduce costs and increase efficiency in government entities.